Education

University of Wisconsin – Madison

Master of Fine Art
– Interactive digital media, 3d graphics, and real time video art

University of Wisconsin – Madison

Bachelor of Science in Art
– Video, audio, 3d graphics, photography, and digital media

Experience

Technical Training and Documentation Project Manager

Wisconsin Court System
November 2021 – Current
  • Lead projects and a team responsible for developing and maintaining online customer documentation and video tutorials for self-service and in-house resource libraries on CCAP hardware and software systems.
  • Develop, manage, and communicate effective staff practices for online training for CCAP systems via guides on script writing, audio recording, screen recording, editing, and captioning for video tutorial creation.
  • Create outlines, scripts, record audio, screens, edit, and caption media for video tutorials on CCAP hardware and software systems. 
  • Create and maintain CCAP branding standards and a style guide for all user documentation and training efforts.
  • Successfully advocated with leadership to move court videos to YouTube for greater accessibility and analytics. 
  • Secured leadership approval and funding for a project to migrate over 1,200 pieces of user documentation to a new knowledge base deployed in 2023 which enabled more agile creation and maintenance of user documentation, new customer self-service options, and greater insight into customer use of documentation and training materials.

Senior Solutions Engineer

Kaltura, North America Higher Education Solutions Engineering
January 2021 – November 2021
  • Demonstrated Kaltura products and value propositions to potential customers.
  • Led discovery sessions with customers to define requirements, address questions, optimize experience, and propose solutions.
  • Created customer trial environments and training to facilitate customer evaluation and purchasing of Kaltura products.
  • Assisted company responses to RFPs.
  • Created training session and material for partner salespeople and sales engineers on REACH accessibility and enrichment framework.
  • Participated in Kaltura Customer Office Hours weekly meetings to present on requested topics, connect with customers, and find solutions to customer challenges.

Learning Technologies System Administrator

Learn@UW-Madison, DoIT Academic Technology, University of Wisconsin-Madison
August 2019 – January 2021
  • Administered and improved Kaltura media hosting service for 1.5k unique contributors and 21.6k unique viewers of 38.6k hours of media a week at UW-Madison.
  • Led projects to pilot and deploy a new screen capture tool, machine captioning, and professional captioning services and workflows for campus.
  • Developed and implemented quality assurance processes using test instances, use cases, and user feedback.
  • Managed vendor relationship to ensure effective implementation of service and resolution of issues.
  • Assessed impact of new features, updates, and changes.
  • Created and updated Kaltura MediaSpace and Canvas integration documentation for UW-Madison.
  • Collaborated with stakeholders and project teams to understand community requirements and improve effective operational practices.
  • Coordinated and delivered events, training, and communication with the user community and stakeholders about Kaltura.
  • Managed escalated support tickets and consulted with end-users on effective use of Kaltura.
  • Communicated with stakeholders about Kaltura usage, issues, and outages.
  • Application administration and support of other Learn@UW-Madison supported tools.

Learning Technologies Specialist

Learn@UW-Madison, DoIT Academic Technology, University of Wisconsin-Madison
May 2015 – July 2019
  • Supported, trained, and provided instructional design consultation for instructors using best practices for supported learning technologies (D2L, Canvas, and Kaltura for example) to teach in online or blended formats.
  • Created and updated documentation on supported technologies.
  • Evaluated and recommended technologies for adoption and support to DoIT-AT leadership.
  • Collaborated with UW-Madison campus partners and instructors to engineer solutions to teaching and learning challenges.
  • Led and served on teams investigating future technologies to support teaching and learning at UW-Madison; one example was using the Learning Locker Learning Record Store with xAPI statements from Captivate, Storyline, H5P, and Kaltura.
  • Provided a year of interim Kaltura system administration, support, and usage reports during previous staff departures and backup administration from 2015 on.

Information Technology Consultant

Digital Media Center, DoIT Academic Technology, University of Wisconsin-Madison
Feb 2012 – May 2015
  • Managed the servers, systems, and other hardware and software of the facility which was accessed by thousands of faculty and instructional staff.
  • Provided consultative support to patrons on pedagogically effective use of UW-Madison supported learning technology tools.
  • Led workshops on use of media in online courses, Captivate, CSCR, and part of the Blend@UW series.
  • Worked with the service leader to hire, onboard, and train student staff.
  • Maintained and scheduled use of multimedia classroom.
  • Added and managed video production services for faculty timetable courses.

Information Technology Consultant

MERIT, School of Education, University of Wisconsin-Madison
Sep 2010 – Jan 2012
  • Primary IT support for three Arts programs and the Art department including approximately 100 faculty and staff.
  • Integrated technology into faculty teaching and research – purchased and installed projectors for presentation spaces, and purchased, configured, and installed computers for a classroom and research and design spaces in the Art Department.

Learning Technology Consultant

Learning Technology and Distance Education, DoIT University of Wisconsin-Madison
Aug 2004 – Aug 2009
  • Consulted with faculty on the integration of technology into class curriculum.
  • Facilitated campus projects on educational technology topics such as student response systems and virtual worlds.
  • Taught classes on D2L, and audio and video production for educational use.
  • Project management for educational technology projects; three examples were educational game pilots for the Engage program.

Facility Coordinator

Biology New Media Center, DoIT Academic Technology, University of Wisconsin-Madison
Oct 1996 – Jul 2004
  • Hired, onboarded, and managed student staff.
  • Managed budget, hardware, software, and servers of the BNMC to enable faculty and staff to use learning technology software.
  • Developed websites, documentation, and consulted with clients on D2L course design, and integration of relevant technologies.
  • Launched media digitization service for faculty classes.

Multimedia Instructional Designer

American Family Insurance
Feb 1996 – Oct. 1996
  • Created interactive training applications with Authorware and Director for both internal staff and 1,500 independent insurance agents.
  • Created prototype multimedia object repository for other multimedia team designers to use.

Professional Development

2024 – Taking a class on and working towards PMP certification
2020 – Kaltura Connect
2019 – CanvasCon Wisconsin 2019
2019 – InstructureCon 2019 (also attended 2016)
2019 – Kaltura Big 10 MVP User Group
2019 – T1V Active Learning Technology Session
2019 – UW-Madison Teaching and Learning Symposium (also attended 2005-2009, 2011-2018)
2017 – Unizin eText 101 Workshop
2015 – Kaltura Midwest conference
2014 – How (Digital) Stories Teach workshop
2013 – Responsive Design workshop
2013 – The BIG Learning Event
2012 – Blended Learning Community of Practice
2012 – Persuasion and Influence Skills for the Project Manager Executive Education course
2012 – Final Cut Pro X course
2012 – MySQL Introduction, Internals & Enterprise courses
2012 – Gathering Business Requirements Executive Education course
2011 – New Media Consortium Summer Conference (also attended 1997-2005)
2008-2010 – MATC Animation Concept Development Program courses in concept drawing, texture painting, 3d modeling, and animation
2008 – Educause Institute Learning Technology Leadership Program

Technology Skills

Administration: Kaltura, UW-Madison KnowledgeBase, WordPress
Languages: HTML, CSS
Learning Technology Software: D2L, Canvas, Blackboard Ultra, Learning Locker Learning Record Store, xAPI
Productivity: Microsoft Office Suite, Google Apps suite, Qualtrics, Adobe Creative Cloud Suite, Articulate Storyline, Audacity, TechSmith Camtasia, Pressbooks, Confluence, JIRA, Cherwell
OS: Windows, OSX, Android, iOS
Other: 3DS Max, 3D Printing

Presentations and Other Experience

2021 – Presenter at Kaltura Office Hours for sessions on audio description, KMC access and roles, player tips, Google Analytics, admin best practices, media gallery, custom caption dictionary, and REACH accessibility framework and profiles.
2020 – Presenter, four training sessions of “Creating Videos for Remote Instruction” and “Integrating Videos into Your Canvas Course with Kaltura MediaSpace”, UW-Madison
2019 – Presenter, Learning Analytics Community of Practice “Kaltura MediaSpace Analytics”, UW-Madison
2019 – Presenter, CanvasCon Wisconsin 2019 session “Engaging students with online lectures”
2019 – Panelist, Kaltura Big 10 MVP User Group session “Learning Analytics – State of the State”
2018 – Presenter, Teaching & Learning Symposium session “Reduced Cost, Richer Experience: Engage eText Pilot”, UW-Madison
2017 – Unizin Engage Sponsor Team member, UW-Madison
2017 – Unizin Learning Analytics Community of Practice presentation: “UW-Madison Content Authoring Learning Analytics”, UW-Madison
2016-2018 – Author and subject matter expert, Active Learning Content Authoring Tool Exploration Team, UW-Madison
2016 – Presenter, Teaching Academy Active Teaching Lab: “Adobe Captivate with Dan LaValley & Josh Harder”, UW-Madison
2016 – Evaluator and Subject Matter Expert, UW Captioning RFP
2015 – Presenter, Teaching Academy Active Teaching Lab: “Adobe Captivate with Dan LaValley & Josh Harder”, UW-Madison
2015 – Presenter, Teaching Academy Active Teaching Lab: “Case Scenarios in CSCR with Margene Anderson, Dan LaValley & Emmanuel Contreras
2014-2016 – Workshop Lead and Instructional Designer, Canvas Pilot, UW–Madison
2014 – Instructor, Blend@UW Blended Learning Faculty Classes, UW-Madison
2012-2014 – Presenter, “Introduction to Using Media in Your Teaching,” Semiannual Desire2Learn Training, AT, DoIT, UW–Madison
2012-2014 – Presenter, “Intermediate: Using Media in Your Teaching,” Semiannual Desire2Learn Training, AT, DoIT, UW–Madison
2011 – Photographer, New Media Consortium Summer Conference
2010 – Contributing designer and graphic artist, Teaching and Learning Symposium session “Learning from Play: Teaching Music, Engineering and Biology with Video Games”.
2010 – Guest lecturer, Art 448: Video Game Art taught by Michael Connors – guest lecture “Video Game Graphics Development and Best Practices”, UW-Madison
2009 – Presenter, “Teaching and Learning with Second Life” Teaching and Learning Symposium, UW-Madison
2008 – Presenter, “Open Source Software options”, TeachOnline@UW Faculty Class session, UW-Madison
2008 – Presenter “GameQuest: Designing Higher Education Games and Simulations”, Games+Learning+Society 4.0 Conference presentation, UW-Madison
2008 – Presenter “Classrooms of the Future” UW-Madison Information Technology Committee
2008 – Presenter “Technologies for Extending the Classroom”, Teaching Academy, UW-Madison
2008 – Presenter “Imagine Classrooms of the Future!”, Teaching and Learning Symposium, UW-Madison
2007 – Presenter, “Increasing student engagement with the eInstruction student response system”, Teaching and Learning Symposium, UW-Madison
2005 – Presenter, “3d Printing at the University of Wisconsin-Madison”, New Media Consortium Summer Conference
2004-2008 – Instructor, “Audio-Video Series” courses for instructors, UW-Madison
2003,2004 – Guest lecturer, Dance 420: Sound Design for the Performing and Visual Arts taught by Joe Koykkar – guest lecture “Video Mixing and Real-Time Graphics”, UW-Madison

Awards

  • 1999 – Evjue Foundation Grant for Professional Practices in the Arts website
  • 1998 – Vilas Welcome Award
  • 1998 – UW-Madison WARF Fellowship
  • 1992 – Wisconsin Scholars Award

References are available upon request.
Examples of some of my work is available in my portfolio which is available by clicking on the link or on the menu button in the upper right.